Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to:

• Our websites, including any domain or subdomain controlled by LUXVRTOURS that links to this Privacy Policy
  
  
• Any web or mobile applications we operate that link to this Privacy Policy
  
  
• Online forms, booking tools, client portals, and dashboards
  
  
• Email, SMS, and other electronic communications we send that link to this Privacy Policy
  
  

This Privacy Policy does not apply to:

• Third-party websites, platforms, or services that we do not control
  
  
• Services that have a separate privacy notice that specifically applies instead of this one
  
  
• Personal information processed solely on behalf of a business client under a separate written agreement (in that case, we act as a “service provider” or “processor,” and the client’s privacy notice will apply to their use of your data)
  
  

Where required by law (for example, under certain U.S. state privacy laws or international data protection laws), we may provide supplemental region-specific notices that work together with this Privacy Policy.

2. Information We Collect

The information we collect about you depends on how you interact with us and which services you use.

2.1 Information You Provide to Us

We may collect the following categories of information you provide directly:

• Contact and account information:
  
  
  • Name, email address, phone number, mailing address
    
    
  • Login credentials, account profile, communication preferences
    
    
• Booking and transaction information:
  
  
  • Business name, role or title
    
    
  • Event or property address, shoot details, project notes
    
    
  • Order history, invoices, payment confirmations (we typically do not store full payment card numbers; these are handled by third-party payment processors)
    
    
• Content and media:
  
  
  • Media and assets you upload or send to us (logos, photos, text, floor plans, scripts, etc.)
    
    
  • Feedback, reviews, survey responses, and other correspondence
    
    
• Customer support communications:
  
  
  • Information you include when you contact us by email, phone, SMS, chat, or via forms
    
    

2.2 Information We Collect Automatically

When you visit our sites or use our services, we and our service providers may automatically collect certain information from your browser or device, such as:

• Device and usage information:
  
  
  • IP address, browser type, operating system, device identifiers
    
    
  • Pages viewed, links clicked, the date and time of your visit
    
    
  • Referring and exit pages, and general location information (approximate city/region, derived from IP address)
    
    
• Cookies and similar technologies:
  
  
  • We use cookies, pixels, scripts, and similar tracking tools to:
    
    
    • Keep you logged into your account
      
      
    • Remember your preferences
      
      
    • Understand how our services are used
      
      
    • Improve performance and security
      
      
    • Support analytics and, where allowed, advertising and marketing
      
      

You can control certain cookies through your browser settings and, where available, through cookie preference tools we provide.

2.3 Information We Receive from Third Parties

We may obtain information about you from other sources, including:

• Payment processors and billing platforms
  
  
• Marketing partners and lead-generation services
  
  
• Social media platforms (if you interact with our pages or ads there)
  
  
• Business partners and clients who share information in connection with a project
  
  
• Publicly available sources (such as business directories and public websites)
  
  

We may combine this information with the information we collect directly and automatically.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Creating and managing your account
  
  
• Processing bookings, payments, and transactions
  
  
• Producing, editing, hosting, and delivering 360° video content and related media
  
  
• Operating, maintaining, and improving our websites, apps, and infrastructure
  
  
• Troubleshooting issues, performing quality assurance and analytics
  
  

3.2 Communicating with You

• Responding to your inquiries and customer support requests
  
  
• Sending service-related messages (e.g., booking confirmations, reminders, project updates, invoices)
  
  
• Sending administrative communications, such as changes to our terms or policies
  
  

3.3 Personalization and Marketing

Where permitted by law and consistent with your preferences, we may:

• Tailor content, recommendations, and offers
  
  
• Send you marketing emails, SMS messages, or other communications about LUXVRTOURS services, promotions, events, or news
  
  
• Measure the effectiveness of our marketing campaigns
  
  

You can opt out of marketing communications at any time (see Section 7 – Your Choices and Rights).

3.4 Security, Compliance, and Protection

We may use your information to:

• Protect against, detect, and respond to fraud, abuse, security risks, or other harmful activity
  
  
• Enforce our Terms of Service or other agreements
  
  
• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  
  
• Protect our rights, property, users, and the public
  
  

We may also use de-identified or aggregated information for research, analytics, and business purposes. When we do so, we will not attempt to re-identify individuals from such data.

4. How We Share Your Information

We do not sell your personal information in the conventional sense (for money). We may share your information as described below, in accordance with applicable law.

4.1 Service Providers and Contractors

We share information with trusted third parties who perform services on our behalf, such as:

• Web hosting, cloud storage, and content delivery networks
  
  
• Payment processing and billing services
  
  
• Email, SMS, and communication platforms
  
  
• Analytics and performance monitoring tools
  
  
• Customer support and ticketing systems
  
  
• Security and fraud-prevention providers
  
  

These service providers are authorized to use your information only as necessary to provide services to us, consistent with this Privacy Policy and applicable law.

4.2 Business Partners and Clients

In some cases, we may create or host 360° content on behalf of a business client (for example, a venue, real estate company, or brand). In those cases, we may share relevant information with that client to enable them to use, manage, or analyze the project we created for them, consistent with our agreements and applicable law.

4.3 Legal, Compliance, and Safety

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or other legal process
  
  
• Respond to valid requests by government or public authorities
  
  
• Enforce our contracts and policies
  
  
• Protect the rights, property, safety, or security of LUXVRTOURS, our users, or the public
  
  

4.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law. We will take steps to ensure any recipient continues to protect your information consistent with this Privacy Policy.

4.5 With Your Consent

We may share your information for other purposes that are clearly disclosed to you at the time of collection or with your consent.

5. Cookies, Analytics, and Interest-Based Advertising

We and our service providers may use cookies, pixels, and similar technologies to:

• Recognize you when you return to our services
  
  
• Understand usage patterns and improve our offerings
  
  
• Perform analytics (for example, using tools like Google Analytics or similar services)
  
  
• Support, where permitted, interest-based advertising that may be shown on our services or on third-party sites or apps
  
  

You can usually configure your browser to:

• Refuse all or some cookies
  
  
• Notify you when a cookie is being set
  
  
• Delete cookies
  
  

If you disable or reject cookies, some features of our services may not function properly.

In some regions, we may provide additional tools or banners that allow you to manage cookie and tracking preferences more granularly, consistent with local law.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the services you requested
  
  
• Maintain business and financial records
  
  
• Resolve disputes and enforce our agreements
  
  
• Comply with applicable legal, tax, or regulatory requirements
  
  

Retention periods may vary depending on the type of data and the purposes for which we use it. We may retain de-identified or aggregated information for longer periods.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

• Access or obtain a copy of personal information we hold about you
  
  
• Request correction of inaccurate or incomplete information
  
  
• Request deletion of your personal information, subject to legal exceptions
  
  
• Object to or restrict certain processing activities
  
  
• Withdraw consent where processing is based on your consent
  
  
• Opt out of certain marketing communications
  
  

7.1 Managing Communications

• Email: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in those messages or by contacting us at legal@luxvrtours.com.
  
  
• SMS: You can opt out of marketing texts by replying “STOP” to any message, as described in our SMS Terms of Service.
  
  

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your account or our ongoing business relationship (for example, service updates, invoices, or legal notices).

7.2 Exercising Privacy Rights

To exercise your privacy rights (where available), you may contact us at:

• Email: legal@luxvrtours.com
  
  
• Mail: LUXVRTOURS Inc., 329 Miller Place, New York 10505
  
  

We may need to verify your identity before completing certain requests to protect your privacy and security. Where permitted, you may designate an authorized agent to make requests on your behalf.

8. Children’s Privacy

Our services are not directed to children under the age of 13 (or other age as defined by applicable local law), and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it. If you believe we may have collected information from a child, please contact us at legal@luxvrtours.com.

9. International Data Transfers

LUXVRTOURS Inc. is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored in, or processed in the U.S. or other countries where our service providers are located.

These countries may have data protection laws that differ from those in your country. Where required by law, we will implement appropriate safeguards (such as standard contractual clauses or equivalent measures) to protect your information when it is transferred internationally.

10. Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction.

However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of any login credentials used to access our services and for notifying us promptly if you believe your account has been compromised.

11. Third-Party Websites and Services

Our services may include links to third-party websites, plug-ins, or services that we do not control.

If you access those services, any information you provide is governed by the privacy policies and terms of those third parties, not by this Privacy Policy. We encourage you to read their privacy policies carefully.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make changes, we will:

• Update the “Effective Date” at the top
  
  
• Post the updated Privacy Policy on our website
  
  
• Provide additional notice where required by law (for example, by email or prominent notice on our site)
  
  

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions, you can contact us at:

LUXVRTOURS Inc.
329 Miller Place
New York 10505
Phone: (914) 861-5475
Email: legal@luxvrtours.com